Standard and Peak Seasons:
30 days or more before arrival date:
All Payments are forfeited but credited for 9 month from the date of the cancellation confirmation by Hermes Retreats reservation department. The credit value can be used by the client or anyone on their behalf for any reservation, during any period upon availability and solely for the villa initially reserved.
Within 30 days of arrival date:
All rental payments are forfeited. A full or partial refund is solely applicable in the event that Hermes Retreats secures another reservation covering partially or fully the initial cancelled reservation.
Christmas and New year Period:
For any cancellation after the deposit and/or balance payment, all payments are forfeited and a full or partial refund is solely applicable in the event that Hermes Retreats secures another reservation covering partially or fully the initial and cancelled reservation.
The above cancellation charges also apply if Hermes Retreats cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply.
Any change to the original reservation is subject to the approval of Hermes Retreats.
Early departure penalty will be subject to negotiation with our local Representative’s Manager.
- ARRIVAL & DEPARTURE TIMES
Guests should assume that the Check In Time is 3:00pm and Check Out time is 10.30 am (early arrival and late departure will depend upon availability of the villas at the time of arrival or departure). An additional Fee may be applicable and will be advised at the time of booking.
The Client is responsible for informing the correct arrival details (flight number) whenever an airport transfer is part of the Hermes Retreats service.
- ALTERATIONS AND CANCELLATIONS BY HERMES RETREATS
Though it is unlikely that Hermes Retreats will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the Villa booked, Hermes Retreats shall reserve the right to cancel the reservation.
For example, but not inclusive, if the properties are damaged or rendered unusable Hermes Retreats will endeavor to locate the Guests to an alternative property for the period required but no guarantee is given that this can be done. However, if this is not possible, or Guests do not wish to be transferred, Hermes Retreats will cancel the booking and refund in full, less any bank transfer charges, the amount paid to Hermes Retreats for the Villa. Hermes Retreats shall not be liable for any further obligations or claims by the client.
- REGISTERED GUESTS
Only those persons stipulated on the booking form may reside at the property as guests. Please notify us as soon as possible of any changes. The number of people staying at the property, including children, must not exceed the maximum capacity indicated in the property description or elsewhere, except in the case of infants (under two years old), or unless specifically authorized.
Should the owner or the local representative find that the number of people staying at the property exceeds that on the booking form or the maximum capacity of the villa, he may, at the absolute discretion of Hermes Retreats, ask the extra person or persons to either pay the applicable additional charge as per the published rate or to vacate the property forthwith.
No camping is permitted in the property grounds.
Hermes Retreats regrets that no pets are allowed on the entire property.
In case a party is to be organized within the property for a number of guests in excess of 1.5 times of the maximum occupancy of the villa, a surcharge of US$ 1,200 or US$ 600 (7% tax applicable), respectively for Dhevatara Villas, is applicable. In addition a guarantee deposit of US$1,500 will be collected on site and from which a cleaning surcharge of up to US$ 350 (subject to 7% tax) will be deducted before refund to the guests.
- SECURITY DEPOSIT
A security deposit may be payable to Hermes Retreats with the payment of the balance. This is to cover the cost of any damage or breakage’s during the rental period of the Villas or their contents. It may also be used to cover the cost of the use of telephones and other services.
If requested this amount will be returned to you at the time of departure, less any such costs.
It is a mandatory condition of the booking that the entire party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
Hermes Retreats or the owners of the rented properties are held harmless by you and your party against all claims including any accidents related to the use of the Villa facilities or locally procured third party services such as, but not limited to, watercraft, water sports, jeep or motorbike rental.
Hermes Retreats shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of our control such as civil disturbances, fires, floods, severe weather, Acts of God, acts of Government etc.
By acceptance of this contract it is assumed by Hermes Retreats that this requirement has and will be complied with in full.
Each Villa varies in standard, quality and finish and there are differences in style and decor. Property descriptions as provided by Hermes Retreats, on the website and elsewhere, are made in good faith.
Hermes Retreats accepts no responsibility for any modifications made which are not mentioned on the website or anywhere else. Hermes Retreats, the villa owner and/or the local representative can not be held liable for the breakdown of the supply of water, or electricity, or internet connection nor of swimming pool filtration systems, though we will use our best endeavors to arrange for any such problems to be solved quickly.